Reliance Mart — complaint raised but not solved by store manager instead a worker made a call to solve it

Address:

Nellore, Andhra Pradesh, 524003

Hello sir my name is dr.Rajesh namburi working in gandhi hosp secunderabad,
on 30 nov around 7.30 i got to take a product vlcc face wash which had an offer tag 101 ₹, but when i came to for billing they said that the offer is changed, i asked that the offer is changed why cant u ppl change the offer tag, instead of that they argued with me for 10 min, and thought to raise a complaint in that(nellore store) regarding about this issue,

today on dec 4, i got a call from store and with out telling their name and designation they said that they are here to slove the complaint, and they are not accepting their fault and they keep on arguing me and they said that with in couple of minutes the offers do change what we can do we had only two hands and this is the solution came from the store side, and then i remade a call and i asked about the store manager they said the store manager is not in the store at present and and the complaint resolution is taken by a worker on whom the complaint had been made, i said that i will go for consumer or civil the worker(acting as a store manager on call) said to me that u can't raise a consumer for a minimum amount and i said that the i will post it on nellore community page and spread it through watsapp and she said do wat ever u want up to now reliance had no complaints

question 1- how can a sales worker can give a resolution to the complaints which had been raised

question 2- is reliance mart kept for arguing with customers or to solve the customers issue

ques 3 - where is the store manager instead of him all the process and resolution are made by sales workers, on whom the conplaint is made and she also said that the store was beside her when she called me for resolution complaint

store manager name -raju number not given by store people so no contact between us,

the girl who called me is ashrifa