Reliance Mart — No refund for undelivered item

COD Order was delivered partial but they charged full and did not even mention it is partially delivered. Immediately after opening the package, email complaint was registered to customer service on 6th Aug.

Since then, I have followed up multiple times. Only reply I get is they have initiated the process but no confirmation on when can I get my refund.

Not sure if they really intend to pay back or not, but this is really frustrating and unprofessional on part of Reliance.

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