Reliance Mart — sealer product with insect

Address:

9061661957, 686104

I am regular customer of your store at changanassey - vazhoor road, pin 686104 from opening. I bought achana guruvayoor papadam 300g on as per attached tax receipt no.[protected] on 27/03/2020.

Up on reaching on home my wife noticed live insect in side the sealer packet, therefore decided to return as per your policy and take some other items. I went your store on 28th march evening around 4 pm and asked person who was at the door for replacement due to reason specified.

First of he asked me to come another day for replacement. I told him i am coming bit far and only for this purpose should i come again and stand on long "q". He immediately told me that if you want to return you should come again. Over and above he said you would have inspected packet before buying. Is it the way he should treat a customer. I said, i wanted to meet your manager to sort out this issue. He said he is manager, you do what i said and started shouting. This time other person came and took the packet and given refund. I asked his name but he didn't give. He is around the age of 30 and very arrogant in dealing with customers. I thought of bring this issue to you as i felt very bad dealing this issue.