Reliance Money — about my personal loan in reliance finance limited

Address:

Reliance finance limited,the parinee creScenzo,8th floor,Kurla complex, Bandra East,mumbai

I had applied for a personal loan in reliance finance limited on[protected].
First they asked to pay rupees 5500 as processing fee... Then asked rupees 10500 as security deposit... I paid both.. But when they asked 14500 rupees again, i asked them to stop the process and refund... They agreed and asked me to wait 2 days for refund... But now there is no response from them.. What can i do