Reliance Money — I have paying regularly to them even it's bounced the loan

This is my car loan account RLUCCHE[protected] account number.

Reliance Money i have taken a car loan and paying money regularly even it's bounce . And multiple time am sending and asking customer care is my account is updated. they are not responding correctly. this number[protected] is not working. they are taking my call and disconnecting every time. i have paid all emi amounts without fail even its bounced sent to their account number and getting acknowledgement through email.
but they are sending . And when i tried lots of time, a customer support taking the call and said you have only one month EMI amount is pending.

And the EMI date is DEC 2018. i really confused. am paying everymonth.
even it's bounced. So if i paying amount it's automatically close that date 2018 Dec. i really ownder in this place. becuased i have paid till 22/06/2021. But they are sending the notice to me. i really don't know what they are doing? ? ? what ever i will close my account before the date of last emi. kindly see the attachment please.

took loan 392008 rs and till now paid more than 430000 as per 22/6/2021.

i need clear explanation. i can't pay you fully in the COVID time as per your notice. Then i will raise case on RBI Ombudsman.