[Resolved] Reliance Netconnect — Worst customer service and network service also | |||||
Hello My name is vivek Singh [protected] this is my device number i got a dongle for reliance few years ago which never worked properly i was promised a speed o[censored]p to 14.1 mbps how ever when the guy came for a demo it showed 5 mbpswhich was fair enough i never got speed more than 2mpbs after the first months and then gradually it reduced to less than 1 mbps/ i called customer service a million times and these gusy cant even speak a language i can understand they ask me to speak malayalam tamil and wat not // still fair // they cant understand wat to do they only escalate my complaint // still fair // i never get to hear from any 1 // still fair // i continue with cheap low class network with 100 kbps speed and below but still paying 3g rates // still fair i called and spoke to a Member from termination agent since i was fed up // he said he will susupend my connection and asked me to get a new 4g device // which i did // got a new sim card went to stores to get t activated called a million people to make it work but since i got my product neither it worked nor they fixed it now i was being billed all this time ever month i was told sir pay bills it will work i fell for this straight 3 months in a row i paid bills with out any connectivity, i paid for a device which i never used and will never be able to use it still doesnt work // i keep gettnig bills // i keep getting calls and harassed please stop robbing me i have alredy paid u more than wat i have used and when i explained it to ur advisor they said its my fault i choose post paid am sorry for choosing ur network but please sto it get my connectindisconnected and free me froma ll dues i have paid u enough trut me check ur reords ihave a device that never going to be used or has been used u sold it to me // its a fraud u sacamming me id day light is not fair please dont torture me by those scary and abusive calls please its a request Was this information helpful? | |||||
Dec 7, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Nov 03, 2016 Reliance Communications Customer Care's response Dear Vivek, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support Nov 04, 2016 Reliance Communications Customer Care's response Dear Vivek, We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support Nov 06, 2016 Reliance Communications Customer Care's response Dear Vivek, Our customer service team has been trying to get in touch with you on the above mentioned number, however, there was no proper response from your end. Hence, request you to share an alternate contact number or a preferable time, so that we can successfully contact you to address your concerns. Regards, Reliance Communications | |||||
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