[Resolved]  Reliance Nippon Life Insurance Company Ltd — 420 by reliance nippon life insurance by mis-selling policy no. 53120827

Address:

795002

Reliance nippon life insurance co. 1st rep mr. Kamal sharma - manager, mob= [protected] (Whatsapp no) / [protected] & 2nd rep abhishek kumar - mob= [protected] / [protected]) to my mobile no. [protected] and given assurance for providing following benefits with my policy no.53120827 as my policy will be processed by them as a golden category client id (As an agent of company) and agent commission will be paid to me, that's why, i have paid my first premium rs. 99, 999/- to company on 28/12/2017 :-

benefits assured to me :-
1) rs. 99, 999/- premium be paid for 5 years and will get. Rs. 8, 50, 350/- after 5 years.

2) cashless mediclaim card for all 4 family members for rs. 5, 00, 000/: every year.

3) 35% commission for first premium and thereafter 25% commission every premium.

Confirmation call and verification call also received by me from reliance company on 27/12/2017, 29/12/2017 (2 times), 30/12/2017 and account verification call on 08/02/2018 which voice recording already provided to company in which also confirmed for providing above benefits.

since, i am a permanent resident of delhi and serving in border security force and posted in manipur state (North eastern region) they asked my documents through whatsapp from manipur which i have provided and also make online payment rs. 99, 999/- (First premium) from manipur.

I have never seen and signed policy forms physically and they filled all forms and put my signature at their own.

both of them assuring me that my case for crediting 35% commission and cashless mediclaim card under process and also directed me, don't disclose that my case is being processed under golden category client id that's why i could not registered complaint before reliance nippon life insurance till end of april 2018.

3rd rep, mr. Ashok arora, neft department (Mob. [protected] /d [protected]) who told me that reliance company got profit rs. 250 crore out of which 56, 700/- will be paid to me being golden category client id and total rs. 56, 700 + commission rs. 35, 000/- will be credited to my account. He tried his best but all time transaction refused to credit to my account due to less investment and directed to invest more 50, 000/- so that above amount can be credited to my account. I have compelled to deposit rs. 50, 000/- to future generali life insurance company ltd as assurance will be complied by them on second investment.

4th rep, mr. Abhishek verma (Mob. [protected] / [protected]) who intimated that he is senior chancellor of npci, chennai branch and it's fund transfer confirmation call. He intimated that about rs. 5, 25, 000/- (Including bonus - 56, 700 + commission - 35, 000 + future generali premium - 50, 000 + others bonus of nri) being credited to my account as some bonus of nri person also linked to my account but it can not be credited till upgrade my investment so deposit 10% i. E. Rs. 52, 000/- (10% of 5, 25, 000/-) to reliance company so that complete amount can be credited to my account.

since, may 2018, i am writing for cancellation of my both mis-selling policy.

My future generali life insurance policy no. 01421119 has been cancelled by future generali on 24/08/2018 after making complaint on mis-selling and full premium rs. 50, 000/- credited to my account in the month of august 2018.

But, reliance nippon life insurance policy not yet cancelled.

i'm sending complaint before reliance nippon life insurance since last week of april 2018 and also provided voice recording from 27/12/2017 to 20/06/2018 for cancellation of my above policy and refund my premium but even i am sending email with evidence to customer care, head customer care and gro but all reply being received from customer care. Till date no reply received from gro and again and again i asked reply from gro but not yet received by me reply from gro. Moreover, reliance gro contact number ([protected]) none attended even ringing there can be checked.

it is also bring to your kind notice that on 19-20 june 2018 mr. Ashok arora (Mob.[protected] /[protected] demanded bribe rs. 40, 000/- for cancellation my above policy for which staff demanded. I was shocked as what level conspiracy being plotted by company staff for making 420 with customers. I asked how, it's possible. He replied that they can manage and have power and if not paid then suffer yourself and company never cancel it's. Even though having voice recording and none able to spoil their career.

i have all voice recording since 27 dec 2017 to 20 june 2018, details of which also mentioned date wise in my last letter dated 04/10/2018 provided to reliance and 80 no's voice recording already provided to reliance nippon life insurance co.

it is therefore requested that an appropriate for cancellation of my policy no. 53120827 may kindly be taken and refund my premium rs. 99, 999/- please.

Devendra singh rawat
Mob. [protected] / [protected]
Emsil - [protected]@gmail.com