Reliance Postpaid Connection — Similar service has been stopped due to CAFE customer application form

Address:

400709

Im using my postpaid number from last 3 months and paid last 2 months bill also yesterday my outgoing has been stopped due to some reason when I called yesterday customer service they told me to submit my documents in RELIANCE STORE as it was showing in there system CUSTOMERS APPLICATIONS FORM issue in 198 COMPLAINT DESK.
But today I went RELIANCE STORE they were not able to activate it RELIANCE STORE TOLD DIFFRENT ISSUE rerentative told to call customer service 198 n i had called 5 times they wer talking n asking my problem telling to be on HOLD and hanging up the line from there side it HAPPENED 4 TIMES same #### (shweta, arman, more 2 guys and atlast i talk to TRUPTI for 59.26 mins she has taken Complaint of Mine and also on RELIANCE STORE Vashi sector- 12, GUYS DILIP they were fighting on calls blaming each other to solve my issue but till last both wer not able to resolve my problem.
so I told her to transfer the line some senior supervisor or manager I was talking to her for 1 hours and she was telling I'm not able to transfer the calls there is no seniors on floor I was waiting and waiting for 1 HOURS but she was telling same thing. sir in 15 min senior will call you. then also I told her NO I will be on line plz transfer the line I want to speak with someone who can solve the issue .waited waited 2 hours at RELAINCE STORE she also hangup on me.
Nobody superviors called me or concern person and also my problem not solved.
Does RELIANCE CUSTOMER CARE WHO HAS MILLIONS CUSTOMER don't have any SUPERVISOR, TEAM LEADERS OR MANGERS ON FLOOR WHO CAN SPEAK TO SOLVE ISSUES I WAS WAITING for 1 Hours AND also nobody works in QUALITY TEAM who can listen this kind of calls of agents who r PLAYING N DISCONNECTING the lines please check my recording [protected] and SEE what #### agents r doing on calls with customers.
PLEASE RESOLVE MY PROBLEM AS SOON AS POSSIBLE