Reliance Resq — Non payment of Rs. 3750/- towards RESQ Plan for HUL Marvella RO Water purifier service and maintenance

Address:

Hyderabad, Andhra Pradesh

Facts: History: 1) Purchased Marvella Water Purifier along with RESQ Plan 2 years back. 2) Last year when filter was to be changed contacted Reliance RESQ and after a great headache for about 10 days finally it was told that we have to get the service done from authorized HUL Service and submit bill to Rea;iance RESQ who in turn will reimburse the amount. 3) Complied and amount was refunded with some difficulty after about one month and about 10 visits Current Problem: 4) This year again contacted Reliance RESQ for same at Shivam Road, Hyderabad and it was told that we need to get it done from authorized service of HUL like last year and submit bill 5) Complied and got the work done on 28.05.2015 from the authorized M/s. Sun Enterprises, Hyderabad vide no. 11127 for Rs. 3750/- 6) Bill submitted first on @ Reliance Shivam Road probably on June 1, which was accepted, scanned and was assured that payment will come through within 2-3 days 7) After usual numerous phone queries and some 3-4 visits the bill was again asked for which was given and again scanned by RESQ people and assured payment will come through next day 8) Step 7 repeated and it went on and on and now some 3-4 days back it was informed that we must produce changed filters parts etc. failing which claim is not entertained 9) Called customer care toll free who confirmed the requirement. It was informed that nobody informed us about this requirement while purchasing, while getting reimbursement last year, while approaching REQS in current case and now after 1 month this is the demand which is not possible to fulfill as the off-smelling parts have been disposed off in garbage and it is unreasonable to expect the customers to keep waste parts this long and that without any expectation or knowledge that these are required to be produced to prove the authenticity