Reliance Resq — Pureit water purifier

Address:	560076
Website:	www.reliancedigital.in/services.html

Hi,
This is the worst customer support till now I have faced in my life.
I have brought a purit in reliance digital with extended warranty from Reliance-resq.
And my first service request I logged on 17th sept 2016. They said they need to replace some board and they should order it and then receive and will fix it by 21st sept 2016, Wednesay Then I called them on 22nd sept, they said order has been dispatched.
Then I called up local customer support guy from resq, he said by saturday he should receive it and he will fix it. Or it will definitely reach on monday morning and they will fix it,
When I call the customer care today 26th sept 2016, they are tellling, it should be delivered to the internal team. And local team is telling it is not delivered and it may take 2 more days.

This is my first complaint after the warranty period is started. After paying 20k for pureit with warranty, its been 10 days, I am paying for water.

And resq claims that customer service request will be serviced with in 24 to 48 hours. Its been 10 days now.
They didn't even intimate me anything about the dealy and everytime I have to call customer care and wait for 10 and get to know about the status.

WORST CUSTOMER SUPPORT, DONT OPT THIS, IF YOU ARE BUYING FROM RELIANCE.