Reliance Retail — Refund

Address:

Reliance Smartpoint, PJR Enclave, Madhavapuri Hills,Chanda Nagar,Hyderabad-50

New Reliance Smartpoint shop was opened on Feb 4, 2023 in PJR Enclave, Madhavapuri Hills, Chanda Nagar, Hyderabad-50. I went to purchase groceries on the opening day. I purchased for Rs.744.90/-. I gave my ICICI debit card to salesman at the counter.He swiped/tapped multiple times and said that there was no signal/link to the debit machine and so asked me to pay cash. I escalated immediately to the store manager and area/cluster manager who were present that day. I paid cash and collected the groceries and came back home. After sometime, I got the SMS that the amount Rs.744.90 has been debited from my debit card as well.I immediately rushed back to the store and informed the managers.They told me that they would initiate refund on Feb 6th, since Feb 5th being a sunday. For safety purpose, I also logged a case with their customer care on Feb 5th. The complaint No:4307784. Since then, I've been calling customer care and going to the store everyday to get the refund of Rs.744.90. I get the same response that I would get the refund in 10 days. But already 10 days over. I've lost confidence in them