[Resolved]  Reliance Telecommunication — very very low network issue at my home address// hopeless service

Address:

Kamrup Metropolitan, Assam, 781019

I had given complaint to reliance telecom about low network of 3g and 2g at my bellow mentioned home billing address, but they are not attending complaint, I have given all the details of complaint to them but still they are showing no attention. Instead of attending the complaint they are sending sms that they called me, but they did not call me actually. TOTAL HOPELESS SERVICE. Reliance has very very worst customer care attitude towards customer at Guwahati city. COmplaint email details attached as in bellow-- From: parag To: "[protected]@relianceada.com" ; "jitendra.n.[protected]@relianceada.com" Sent: Tuesday, November 3, 2015 12:06 PM Subject: Re: 'Reliance=[protected]' VERY LOW NETWORK ISSUE AT MY HOME ADDRESS// HOPELESS SERVICE Dear Reliance, Today at 10:25 am, I got your call from ph no. [protected] and I received at the first ring, but you did not answered from your end & you disconnected the line, immediately after this you sent two sms that you tried at my no. It seems you did not wanted to talk with me to resolve, as I earlier also I have experienced of getting sms asking feedback of your call, but practically you never called actually. What type of customer care you are, just giving fake call to customer?? You does not have any intention to resolve customer issue?? 2ndly, yesterday on 02/11/2015, I got your call from ph no. [protected] at 9:32am asking the same trailing details what you asked in mail on today, the customer care at the mentioned no. had noted down all the following details which you again asked today from me and spoiled my half an hour, She told that she had registered the complaint and the complaint details will be sent to me in mail. But, where is the mail? Instead of that you are again repeatedly asking the same details which are already given to you on yesterday?? Why are you harassing the customer like this?? It is a total hopeless service. I cannot give you the same details repeatedly, sorry. Attention Mr. Jitendra Sharma, Please take care this network issue on top most priority. complaint for : [protected] please call me at Alt No. only : [protected] complaint Area: House No.07, Rupali Path, Kalyani Nagar, Kahilipara, Guwahati-781019, ASSAM Regards Parag Jyoti Saikia Adv Guwahati High Court [protected][protected][protected]--- From: parag ([protected]@yahoo.com) To: Reliance Group ([protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com) Date: Sunday, November 01, 2015 06:19 AM Subject: VERY LOW NETWORK ISSUE AT MY HOME ADDRESS Dear reliance, AT my following home address, my 2g and 3g network is very low, so not able to use net properly since last few days, correct network on top priority otherwise I will change network via portability. I tried to give complaint at 198 no. but your executive did not register the complaint. complaint for : [protected] please call me at Alt No. only : [protected] Area: House No.07, Rupali Path, Kalyani Nagar, Kahilipara, Guwahati-781019 Regards Parag Jyoti Saikia Adv Guwahati High Court