Reliance Trends — absurd behaviour of store manager

Address:

Bangalore, Karnataka, 560094

Hi,

I purchased around 10-15 clothes during december-january from one of your store located at nagashettyhalli, badharappa layout, big bazzar, bengaluru, karnataka 560094. Since, we always buy clothes in advance and more than actual usage, we keep it all in almirah and one by one will use the clothes based on our needs. Recently i took out one of my shirt from my wardrobe, i came to know that the metallic tag (I dont know what is it called as) is still there in the shirt and i was not able to use on particular day. Yesterday i went to your store alongwith my family, to get it unlocked. The billing guy asked me to show the bills. I told him that since it was bought more than a month time, i don't have the bills because usually we keep the bills for a weeks time only if some item has to be returned or exchanged. However the shirt was having price tag to prove that it was purchased from reliance trends only, despite that he refused to unlock it. Then i asked him to talk to store manager for possible help. Then mr. Arul jayaraman, store manager came and told me absurdly that until you show me the bills i will not unlock it. Then i got upset that without my fault why should i suffer. It is the mistake of your security persons who could not check it on particular day and being customer having bought more than 10 items we are not supposed to check it. And also we are not supposd to keep all these shopping bills until some items are required to returned or exchanged. I request him again but he bluntly refused to unlock without bill. Now, you tell me what should i do and where should i go without my mistake to get it unlocked. After wasting 1/2 hour, i came back without any help and it was so frustrating with family that i have decided not to buy anything from such a bad experience. Please tell me how can i use that shirt now, where is my mistake, i am very upset on your store manager and his way of talking, please remove that fellow from there. You can call me at [protected].
Hope to see action against my complain.