Reliance Trends — For refund: payment deducted twice

Address:

Malhar Mall (Indore)

I made transaction of Rs. 2307 on 16th July 2022 in Malhar Mall's Trends Footprints. Initially I paid through PhonePe and that time I immediately received msg that payment is done but staff told me that payment is not received. I also shared my PhonePe receipt with store manager. He asked me to pay through card so I paid with from my Mother's card (as my card was not available with me).

They said reliance processes are very good. I'll get refund soon. ( Which clearly is wrong).

It's been 10 days and there is no update. Even store manager is following up with them but still no response from their side.

It's been really bad experience. Please help me through this.