Reliance Trends — poor quality of customer service

Address:English Church Road, Palakkad, Kerala, Palakkad, Kerala, 678001

I had purchased kids wear from relience trends, palakkad, kerala store on 22/12/2019. Issues i felt from my experience on the purchase.

1. The security or welcome staff doesn't have any response while entering to the premise.

2. No persons for attending customers while choosing a product - customer wandering through the whole floor to choose products. Only one or two staffs there for the entire floor

3. Varieties are not many. Same product was displayed in more quantity. Similar stores have different varieties of products. Here one size is available 10-15 numbers but the variety is only 2-3

4. Billing staff was not properly trained and not pleasant. Staff was not a pleasant face of attitude.

5. Proper indications are not there about the products with offers and products without any offer

6. Even a carry bag is not provided for purchase it is charged separately. Even in small shops they are providing eco friendly paper bags for purchases. Since such a big firm not providing a carry bag for purchases is a shame

7. Items in the women section is full of north indian pattern. Local products are not in the selection

8. Overall i am not satisfied with the purchase. Similar type of firms are far better in handling a customer while purchasing a product
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Reliance Trends customer support has been notified about the posted complaint.
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Comments

Dear sir,

we have purchase the dress in trends on 24/10/2019 with 10% cashback.
but till date i am not received the cashback amount in my card.

pls let me know the clear details about this.

kindly check and confirm at the earliest.

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    No 62/2, Richmond Road, Bangalore, Karnataka, India - 560025
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