[Resolved]  Reliance Trends — Very bad customer service

Address:

Ardram.Palayamkunnu. Varkala

I am here to share a terrible experience from your staff at trends parippally, Kollam (district).I am regular customer of trends fashion ..last purchase was from parippally branch where I redeemed two free coupons and spent ₹ 1527...ur staff didn't give me free coupon..when I asked cashier and supervisor lady told me some strange and illogical reasons for not giving me free coupon.On the way to home I checked the bill and found out that free coupon was issued in that bill when I called them they told me that they had already given me that coupon.But I reminded them to check the cctv, then very reluctantly they admitted their mistake. I went back and collected the coupon.I have purchased dress from many trends stores across the state but never met this kind of rude behaviour from any of your staff...I don't understand why they are not giving the coupon issued to customer .You should check this matter urgently bcz Reliance Trends has a reputation of keeping standard in quality and customer service.So please make sure your staff maintains your reputation..Leaving this issue aside all the other staff were cordial and friendly..Hope you will make sure that this kind of mistake won't happen again in future.Thanking you