[Resolved]  Reliance — Very poor service

Address:	Hooghly, West Bengal, 712233
Website:	INDIAN CONSUMER COMPLAINT FORUM

Respected sir / madam,

Myself shri siddhartha biswas. My reliance smart number is [protected]. This is a 3g connection. Since 4 to 5 years i'm using this mobile number. Every month i do a big amount recharge to this number for internet only. Off an on i got slow speed but overall it was fine. Since one or two week i'm receiving an sms/offer written that recharge with rs786 and got 1gb 3g data per day. For confirmation i had called at 198 at yesterday night. Then i have recharged my number with rs786 to get that offer. It is very shameful to say, after that recharge i'm getting data speed of 1-8kbps/sec. Again i called at 198 to let them know. But no results are there still now.

I wanna know, is it restricted that i can not avail that data? Then why the company launched that such type of offers? To steal money from customer or what?

My sincere request, please solve my problem as soon as possible or give me back my money. I don't like to make complaint over complaint to higher to higher.

I hope i will get help on urgent basis.

Regards,

Siddhartha biswas
Mob: [protected] / [protected]
Email id: sid. [protected]@gmail.com