[Resolved]  Religare Enterprises — [Fraud] Premium increased without information

We bought the plan from Religare Health Insurance in Care Health Insurance, from the office of Dehradun of Raja-Road Branch the sale person was Amar Singh & Mandeep(the fraudster I have ever met in my life).
At the time of sale we purchased the individual person plan but and they said it will be for 5years no premium will be increased but at the time of 1st renewal cycle the premium increased by 8k+ which is huge for us.
We went to the office there were no paper found by them in which any such details were mentioned on visiting the office the same sale person said that 5yrs means the bracket of age from 56-60 yrs and 61-65 yrs, inspite of this cheating we agreed for this but the other person was already in the range of 61-65 how can the increase in premium happened, they didn't had response and they said it's the combo we were surprised when they said.
Moreover they also made the goof-up in which the insurance selling person mixed the contact number of dependent on the primary even the date of birth also which they said you should visit somewhere else.
Even after so much discussion they threatened us by saying that now you get your claims passed, this is an unacceptable behaviour from such a firm which who are not helping us at initial level when we didn't required any assistance except the increased premium information which is my right and office people didn't supported me regarding the account information rectification.
Such type of FRAUD's are running these days by Religare Sales Person in Dehradun, office people are not ready to listen anything regarding this rather yelling on this and was threatening people.

There is already a huge amount and time we already invested in the insurance and now we have to waste so much time on these activities, this gives us the feeling of customer cheating and thus needed to be fixed.
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Jan 3, 2022
Complaint marked as Resolved 
Religare Enterprises customer support has been notified about the posted complaint.
Verified Support
Dec 01, 2021
Religare Enterprises Customer Care's response
Hi Shivam (rohillashivam_1),

We are sorry for the experience you had to face. Please share your registered mobile number and policy details via Facebook message Facebook.com/msg/careinsuranceIN with us and we will help you out with this.
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