Religare Enterprises — Reconsideration on the claim

Address:

Panipat, Haryana, 132103

It is hereby to bring to your notice that I have been facing some real harassment and have been humiliated in every possible way.
My father in law is been admitted in Fortis escorts in New Delhi and he has an insurance from Religare in the name of Mr.Prem Kumar id number 53401976 and 80109217 this is clients id at Fortis escorts We suddenly got to know about his heart blocking after an angiography was done at Fortis Shalimar Bagh, New Delhi.
He had a minor pain in his chest while waking and then we just got a normal checkup from our near by doctor Harish Batra whose hospital is in panipat. He suggested us to get a checkup from Delhi and that's how we went to Fortis for angiography. We got to know about his blocking and we had to operate him immediately. We had no clue of this problem ever before this. We were already in so much pain that Religare was the company on which we were so dependent as we got an insurance from here.
In return of such a loyal customer what we get in return is harassment, ignorance and what not. We have been paying our premiums on time and expected the same kind of help when needed but one of your employee name Aman came to our residence for documentary work and everything was normal till then. Suddenly we get to know that our claim is being rejected on the basis of hypertension. The whole point comes down to that our father doesn't have any such issue so why this? Then we went and asked the Doctor in panipat and he clearly stated that he dint have any hypertension and he also told us that one guy had come down to his hospital a number of times saying that he needs help and one of his insurer will get the claim if he gets the documents from the doctor stating that he has hypertension and he tried manipulating the doctor that way and the doctor being kind and helpful got confused with the name as he treats too many patients in a day to remember anyone's name personally. I personally visited the doctor and asked him and he was so shocked about the whole issue as he thought it was for another Prem kumar so to correct himself he gave me a written document which is attached with the mail stating that my father doesn't have any hypertension and he was so sorry about the whole thing. He was so annoyed by the whole manipulation.
To also prove this point we visited the doctor in Fortis from where the treatment is going on and he also stated the Same thing that there is no hypertension. If my father had any hypertension kinda thing the doctors would have taken precautions while getting him operated.
I would request you to go through this issue as soon as possible and consult both the doctors if necessary.
I am going through financial issues as this was such a sudden surgery, and on that these all manipulation harassment.
All my family members have insurance from Religare and we trusted this company blindly but the behaviour and manipulation have pulled our trust back.

I hope you look into this matter and get this solved as soon possible as we are facing too many financial issues at the hospital.

Regards,
Harpreet Kaur.