Religare Enterprises — Refund for cancellation of policy

Policy number 30209650.
This policy belongs to my mother and I have requested a cancellation for the same. The policy was cancelled and I received a vague transaction screenshot of the refund saying it was successful. Despite my several attempts contacting both the agent and customer care number I've only recived rude responses and request numbers everytime I raise a complaint and a 5 day waiting period but the refund has still not been credited to the nominee. The agent Sandhya and the customer care operator Nadeem responded rudely when I asked for the transaction report and all they could say was "Mil jayega aapko after 5 days". The agent herself is not aware about the policy terms and conditions which is stupid if you're working for an organisation and unaware about such details.

It's a shame and a scammy move by both Religare/care insurance when they're quick to take your money meetha meetha baat karke and will take years to process a 25% refund on the premium paid.

This is the worst insurance company one could come accross.

Request #[protected]

It would be great if I can know to whose account did this refund disappear into since there was no help from customer care and the agents. Please TRAIN YOUR EMPLOYEES BETTER.