[Resolved] Renault — Air bag not working at time of accident

Ahmed Parvez Khan

Address:

House no-B-57, gali no -7-D molarband extn. Badarpur south delhi 110044

Hi,

I bought Renault Kwid RXL (Air bag) on starting month of 2019 car no - DL3CCQ7482. Yesterday i was met with very hard accident at Narsen Khurd, Uttarkhand-247670. Even after this Dangerous accident car air bag was not open. I want to file a case against this as we are paying 35-45K extra for this air bag feature how can company can compromise with our security. I am also uploading the pictures then you will see yourself how company Renault actually playing with our life.

name Parvez Ahmed
mobile no [protected]

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Aug 7, 2021

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

Oct 31, 2020

Updated by Ahmed Parvez Khan Hi,

I bought Renault Kwid RXL (Air bag) on starting month of 2019 car no - DL3CCQ7482. Yesterday i was met with very hard accident at Narsen Khurd, Uttarkhand-247670. Even after this Dangerous accident car air bag was not open. I want to file a case against this as we are paying 35-45K extra for this air bag feature how can company can compromise with our security. I am also uploading the pictures then you will see yourself how company Renault actually playing with our life.

name Parvez Ahmed
mobile no [protected]

Verified Support

Nov 05, 2020

Renault Customer Care's response Dear Customer (Ahmed Parvez Khan),

We're forwarding your concern for further processing & will get back to you with an update on the same.

Verified Support

Nov 06, 2020

Renault Customer Care's response Dear Customer (Ahmed Parvez Khan),

Our team tried to connect with you multiple times but were unable to reach you. Kindly share your alternate contact number along with your convenient timings so that our team can assist you further in this regard.

Verified Support

Nov 26, 2020

Renault Customer Care's response Dear Customer (Ahmed Parvez Khan),

We understand that our team is in touch with you and is assisting you in this regard.

Verified Support

Nov 28, 2020

Renault Customer Care's response Dear Customer (Ahmed Parvez Khan),

As checked, we understand that our team got in touch with you and shared the necessary clarification in this regard. In the case of any support required, please feel free to contact us at[protected].