[Resolved] Renault — bank charges 2 % on top of premium | |||
My name is pankaj vashisht I bought insurance renault assured alliance with "reliance renault assured" from pmg auto pvt plot no. 47, industrial area phase 1, chandigarh, 160002. My policy premium is rs 17571.00 and i make the payment through credit card. My concern is this if i am buying renault insurance product from renault authorized dealer still pmg charging 2% extra as bank charge fees for credit card. So i have to pay rs 17, 922.00. I bought this vehicle from renault in 2013 and loyal customer of renault from last 4 years. But this way of ripping money from customer is unacceptable from renault. Also if this for real that we have to pay 2% extra bank charge then moving forward i will not buy renault products. Bank have provided these machines to dealer to facilitate customer or to enhance sale but they don't to increase sale. They cover 2% charges and want to loose 80% sale. If renault is wants to continue this approach then good luck. Had same argument with pmg auto pvt ltd but they said its management decision you have to pay. Payment receipt is attached for your reference. Hoping for positive reply. Thanks Pankaj vashisht Contact m [protected] Email - pank. [protected]@gmail.com Was this information helpful? | |||
Nov 15, 2017 Complaint marked as Resolved Renault customer support has been notified about the posted complaint. Verified Support Oct 07, 2017 Renault Customer Care's response Hi Pankaj Vashisht, We don't want you to feel this way. We will surely check this for you and connect with you on this. Verified Support Oct 07, 2017 Renault Customer Care's response Hi Pankaj Vashisht, We understand that our team is in touch with you and assisting you in this regard. Verified Support Oct 15, 2017 Renault Customer Care's response Hi Pankaj Vashisht, We understand that our team has contacted you in this regard and necessary clarification has been given to you regarding the charges. In case of any support required please feel free to contact us at[protected] | |||
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In RBI's own words – “…merchant establishments levy fee as a percentage of transaction value as charges on customers who are making payments for purchase of goods and services through cards. Such fees are not justifiable and are not permissible as per the bilateral agreement between the acquiring bank and the merchants…”
RBI further adds that any such instance can be used as a strong argument by the bank to terminate its POS-linked relationship with such merchants.