[Resolved]  Renault — battery and bad customer services

A very bad experience with Renualt :
I bought Renualt Sandero in Sep. 2015, my battery get flat in July 2017, after 1 year and 10 months, as my car was still in warranty, Renault had replaced it and I didn’t pay anything, the new battery efficiency started to decreased after 5 months, after 1 mouth later, the battery became completely flat, so the new one with Renualt’s name last just 6 months !!! Which is impossible, unless it is DEFECTIVE one or USED.
so I called the call center to complaint and went to the service center on 14/01/2018, they refused to deal with the case and told me that it's not their problem and i shouldn't complaint, they give just one year warranty if i pay for it but as i got it for free as my 2 years warranty has ended i don't have the right to complain!!! (Although that the battery itself written on it 3 Years Guarantee, the photo attached )
They told me that this is the policy of the mother company, when I asked them if giving standard and high quality services and items are one of their policy, they said NO .
As my battery was flat, I had to buy another one to use my car, and surly I didn’t buy it from you, because I was so worried to waste my money
A week later, Renault called me and offers me a new battery which was so late, as I had already one in my car, I asked them to give me a refund or a voucher for a new battery, they refused, they told me this is not compensation, it is just a good well from Renualt!!!
So how is Renualt gives a customer a defective or used battery with its name and one year warranty less and have no courtesy to handle their fault, and brag that they are trying to satisfy me although it is not their problem, how i trust your center again if i need to buy, fix or even maintain my car, how the customer service is so unprofessional and act as this is normal.
Is this what your policy says, is this what you want, losing customers, you are just getting a bad reputation because of some employees
i was so happy when i bought my car, now i am so disappointed with what happened, I can’t imagine that a big company like yours treats the customers in this way.
This is the case; I don’t know how you’re going to make it up for me, not just for the battery but also for taking actions so late, you forced me to buy another battery to use my car and now you don’t even want to give me a refund.
Shaimaa Aiaad
Renualt Sandero 2016
Car Chassis VF15SRC9B53465544
car n. 146 / ج ل أ
002/[protected]
Cairo/Egypt