[Resolved] Renault — Battery drainage/discharge problem in KWID 1.0 RXT | |||
On 11/10/2016, I purchased a motor vehicle KWID 1.0 RXT. Unfortunately, the vehicle has not been satisfactory as it showed system error/ operational fault error not a month after the purchase. We were asked to get it repaired from Verna Service Center. We did as directed. However, on 09/01/2017, the display was showing low battery. We launched a complain against this in renault, they sent technician to test who said ALTERNATOR BREAKDOWN/not in working condition. I rely on my car for transport. I want exact reason behind this breakdown within 3 month of a purchase. I am not recommending any of the buyer to go for this car as its a pathetic car and so as the after sale service. Was this information helpful? | |||
Feb 14, 2017 Complaint marked as Resolved Renault customer support has been notified about the posted complaint. Verified Support Jan 11, 2017 Renault Customer Care's response Hi pde, kindly share your contact details and our team shall get in touch with you shortly.
Verified Support Nov 16, 2021 Renault Customer Care's response Dear Customer (Pde), Please share your contact detail via private message with us so we can assist you regarding the same. Verified Support Nov 24, 2021 Renault Customer Care's response Dear Customer (Pde), We haven’t heard from you. Kindly help us with your contact number via message so our team can reach out to you. | |||
 12 Comments | |||
Comments
Car is getting off within 2 minutes if ignition is off
Renault Customer Care's response, Jan 3, 2018
Verified Support
Dear Pradeep,
Kindly allow us some time to escalate the matter to the concerned team. We'll get in touch with you
Kindly allow us some time to escalate the matter to the concerned team. We'll get in touch with you
Renault Customer Care's response, Jan 3, 2018
Verified Support
Dear Pradeep,
We understand that our team is in touch with you and assisting you in this regard.
We understand that our team is in touch with you and assisting you in this regard.
Renault Customer Care's response, Jan 6, 2018
Verified Support
Dear Pradeep,
We understand that our team has contacted you for your mentioned concern and shared the necessary clarification. Further, our dealership team is in touch with you for necessary assistance. In case of any support required, please feel free to contact us at 1800-300-44444.
We understand that our team has contacted you for your mentioned concern and shared the necessary clarification. Further, our dealership team is in touch with you for necessary assistance. In case of any support required, please feel free to contact us at 1800-300-44444.
I purchased Renault Kwid AMT 1.0 in October & same issue (Battery gets drained) started in December. The car has been with dealership from 3 weeks but no resolution yet.
The dealership can't even diagnose the issue. They send the car saying no issue & the car shuts down once it's home (battery gets completely drained) & we need to send in back.
The dealership can't even diagnose the issue. They send the car saying no issue & the car shuts down once it's home (battery gets completely drained) & we need to send in back.
Renault Customer Care's response, Jan 24, 2018
Verified Support
Dear Customer (kwid8t3),
Please check your private message and share the details for us to assist with your concern.
Please check your private message and share the details for us to assist with your concern.
Renault Customer Care's response, Feb 2, 2018
Verified Support
Dear Customer (kwid8t3),
We understand that our team had contacted you and provided necessary assistance on your reported concern. In case any support required in future please feel free to connect with us at 180030044444.
We understand that our team had contacted you and provided necessary assistance on your reported concern. In case any support required in future please feel free to connect with us at 180030044444.
Renault Customer Care's response, Feb 15, 2018
Verified Support
Dear Customer (kwid8t3),
Our team tried contacting you, however, there was no response. Further, we understand that you shall be visiting the dealership as per your convenience. In case of any support required please feel free to contact us at 1800-300-44444.
Our team tried contacting you, however, there was no response. Further, we understand that you shall be visiting the dealership as per your convenience. In case of any support required please feel free to contact us at 1800-300-44444.
Your contact[protected] is not working
Renault Customer Care's response, Feb 23, 2018
Verified Support
Dear Surinder Chand,
We would request you to please try again after some time. In case the issue still persists, do let us know. We will surely look into it. Moreover, you can also drop an email at customer@renault.com or contact your nearest dealer for assistance.
We would request you to please try again after some time. In case the issue still persists, do let us know. We will surely look into it. Moreover, you can also drop an email at customer@renault.com or contact your nearest dealer for assistance.
I had purchase Renault Kwid RXL 800 CC in 2016.
But battery problem is not resolved yet.I had visited service center many times but they replied that battery is expired and new one should be installed.
I am really disappointed by Reanult.
Vikrant Mishra
No -UP81 BM 7973
Agra
But battery problem is not resolved yet.I had visited service center many times but they replied that battery is expired and new one should be installed.
I am really disappointed by Reanult.
Vikrant Mishra
No -UP81 BM 7973
Agra
Renault Customer Care's response, Jul 6, 2018
Verified Support
Dear Vikrant,
Please check your private message and share the details for us to assist with your concern.
Please check your private message and share the details for us to assist with your concern.
I had purchase Renault kwid RXT DL1CW1342.
I am facing Battery Problem .I am really disappointed by Renault
my no-[protected]
I am facing Battery Problem .I am really disappointed by Renault
my no-[protected]
Renault Customer Care's response, Jan 7, 2019
Verified Support
Dear Vivek,
Your issue is being forwarded to the concerned team. Please allow us some time to look into this for you.
Your issue is being forwarded to the concerned team. Please allow us some time to look into this for you.
Renault Customer Care's response, Jan 7, 2019
Verified Support
Dear Vivek,
As checked, we understand that our team has spoken to you on your reported concern and we request you to visit the service centre for further assistance. In case of any support required please feel free to contact us at 1800-300-44444.
As checked, we understand that our team has spoken to you on your reported concern and we request you to visit the service centre for further assistance. In case of any support required please feel free to contact us at 1800-300-44444.
I bought my kwid last year May and already my battery is flat my doors have squeeky sounds and I dunno what's wrong, mechanically when I hit 70km mark the car is shaking and no its not alignment or wheel balancing but it's been doing this alot went to Renault but have no solution I'm really tired of this and want a resolution please help me.
Renault Customer Care's response, Apr 30, 2019
Verified Support
Dear Customer (Thiago),
Please check your private message and share the details for us to assist with your concern.
Please check your private message and share the details for us to assist with your concern.
I own a Renault Kwid RXT (O) in 2017. As of now I am quite satisfied with the performance of vehicle. Now a days, just from May 2019, its annoying due to its bad battery performance. Most of the time need to use push it to get start the car, which is not a good idea when alone on the road. Its really very disappointing which gives me mental as well as financial dissatisfaction. I think battery should not be of that bad quality which gets out of performance over the use of about 2 yrs.
Thanks
Thanks
Renault Customer Care's response, Nov 23, 2019
Verified Support
Dear Customer (Pethavh),
Please check your private message and share the details for us to assist with your concern.
Please check your private message and share the details for us to assist with your concern.
I am a triber owner and the original battery went kaput in just 1 year. I think Renault is using refurbished battery with just 1 year warranty normal car batteries have standard 2 to 3 years warranty. Now I have to spend another 6k after 1 year just for battery. Pathetic company and pathetic quality used by Renault. I think making a car using second hand parts.
Renault Customer Care's response, Feb 19, 2021
Verified Support
Dear Customer (WMJ),
Please share with us your contact detail via private message, so we can assist you regarding the same.
Please share with us your contact detail via private message, so we can assist you regarding the same.
Renault Customer Care's response, Feb 20, 2021
Verified Support
Dear Customer (WMJ),
We haven’t heard from you. Kindly help us with your contact number via message so our team can reach out to you.
We haven’t heard from you. Kindly help us with your contact number via message so our team can reach out to you.
VaibhavTheRealLeo's reply, Nov 3, 2021
Same with me !!!
They are looting customers.
They are looting customers.
Same case with me.
I bought a Renault Triber in July. And in September the battery is dead!
What's worse... the dashboard doesn't show "low or no battery". Instead it shows "Brake fault", "Steering fault".
They are saying now battery warranty is of one year.
But their website says:
"Your new Renault vehicle is covered by Renault warranty for a period of 2 years or 50 000 km* from the delivery date. It covers all mechanical and electrical failure..."
All battery gives 2+2 years warranty!
This is the condition of battery after 2 months of servicing in which they mentioned that they greased the battery terminals.
Liars. FYI - The concerned service center is Renault Faridabad.
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I bought a Renault Triber in July. And in September the battery is dead!
What's worse... the dashboard doesn't show "low or no battery". Instead it shows "Brake fault", "Steering fault".
They are saying now battery warranty is of one year.
But their website says:
"Your new Renault vehicle is covered by Renault warranty for a period of 2 years or 50 000 km* from the delivery date. It covers all mechanical and electrical failure..."
All battery gives 2+2 years warranty!
This is the condition of battery after 2 months of servicing in which they mentioned that they greased the battery terminals.
Liars. FYI - The concerned service center is Renault Faridabad.
Renault Customer Care's response, Nov 18, 2021
Verified Support
Dear Customer (VaibhavTheRealLeo),
Please share your contact detail via private message with us so we can assist you regarding the same.
Please share your contact detail via private message with us so we can assist you regarding the same.
I bought a Renault KWID in Sept 2020 and now 2 years later am again facing the same issue as other consumers here. The service center guy at Andheri, Mumbai, told me after my 3rd service (in early Sept 2022) that the battery may need to be replaced soon. I was surprised as it has been just 2 years since buying the vehicle and i wouldn't expect the battery to die so quickly. Surely, on 20th October, the car refused to turn on. I had to push start it. If so many users are facing this, its really a bad quality product being used and I'm disappointed that i chose Renault now, God knows what other parts are low quality...
Not sure what resolution can be provided but I'm not happy about this.
Not sure what resolution can be provided but I'm not happy about this.
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Kindly allow us some time to escalate the matter to the concerned team. We'll get in touch with you