[Resolved]  Renault — booking amount is not refund.

Address:Solan, Himachal Pradesh, 173212
Website:[email protected]

I was booked kwid 1.0 on 10 th june 2017 from spna car pvt. Ltd, solan, himachal pradesh.
But they are not able to provide me this car even i am waiting for 2 month after that i have to decide cancel this car booking.
The booking amount is 10000/-.
But till date they are not able give me my money back even they are rude and unprofessional people.
Please take follow up otherwise i am going to consumer court.

Regards
Satwinder kaur
[protected]
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Nov 15, 2017
Complaint marked as Resolved 
Renault customer support has been notified about the posted complaint.
Oct 14, 2017
Updated by Satti Ranout
Find the attachment copy of booking receipt.
I was cancelled this booking on 1st august but they are not credit my amount in my account.
Even I have already send mails to this agency and lot of calls on daily basis to MR.sanjay Chauhan.
They always give me excuses.
Please solve this issue as soon as possible.
Regards
Satwinder kaur

Oct 14, 2017
Updated by Satti Ranout
Here m attached my mail.
But no response..
From your agency.
Regards
Satwinder kaur

Oct 14, 2017
Updated by Satti Ranout
Here I am putting my new mail attachment.

Regards
Satwinder kaur

Verified Support
Oct 15, 2017
Renault Customer Care's response
Dear Satwinder Kaur,

We don't want you to feel this way. We will surely check this for you and connect with you on this.
Verified Support
Oct 15, 2017
Renault Customer Care's response
Dear Satwinder Kaur,

We understand that our team is in touch with you and assisting you in this regard.
Oct 28, 2017
Updated by Satti Ranout
Dear sir/mam,

Please take follow up ..
I am still waiting for your kind response and my amount .

Regards
Satwinder kaur
[protected]
Oct 28, 2017
Updated by Satti Ranout
Still not received any response from
Agency and costmer care.
Please solve my issue..

Regards
Satwinder kaur
Complaint comments 

Comments

Ur dealer hasbeen not interested in insurance work ? Because my car in 26 Aug 17 to till to date I can't get after service
Renault Customer Care's response, Oct 20, 2017
Verified Support
Dear Customer (vtsalimali),

We always strive to provide an excellent experience to our customers. Kindly message us your contact number, we assure you, we'll look into this issue and get this sorted.

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