[Resolved] Renault — car not delivered for 5 months but asking me to wait... | |
As i booked renault lodgy rxz 110ps fieryred car on jun 21, 2017 at khivraj pearl - pondicherry renault showroo (Moolakulam), but still they have not yet delivered and i paid up to now 60k. Actually i booked the car for my marriage but now it almost 5 months and they have not delivered the car and asking me to wait. But they promised me to deliver the car before marriage date. But i paid 600 rs on my marriage reception to stand that lodgy demo car in front of reception hall. At that time they told that gst is the reason for delaying. After gst they told that increase in price but that have not inform about delivery. I waited for diwali also not delivered. I waited for wife bday and my parents wedding day, then also they have not delivered and cheated me by fake promise a lot. Finally i registered a complaint on customer care renault, after that only brachhead of that showroom sent a mail to me that they will deliver the car on or before december. And now i asked for progress of delivery they are repeating the same dialog. Even a govt. Office will perform faster than this production department. Now they are telling the same dialog and they telling that not in stock. And today (10-nov-2017) i again spoke to customer care for 22 mins (Screenshot attached), i asked is the production stopped for that car. He replied not it is in production only. Then i asked why you are not able to deliver a single car for me like that. Again he repeated the same dialog. I was totally irritated of getting the same dialog from all peoples working in renault showroom. I have not asked for any other car apart from renault productions, i selected the car and color from their brochures only. Before booking the car, the showroom peoples called me daily basis and after booking they are all making me to call daily basis. Here i have attached the mail conversation screenshot. I want the delivery date of the car because you peoples only sent me the mail and make me wait. Was this information helpful? | |
Dec 20, 2017 Complaint marked as Resolved Renault customer support has been notified about the posted complaint. Verified Support Nov 11, 2017 Renault Customer Care's response Dear Customer (remokrishh), We'll definitely look into this. We're forwarding your concern to our team and will get back to you on this. | |
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ASV Ramana Towers #37-38, 4th Floor, Venkatanarayana Road, T.Nagar, Chennai, Tamil Nadu, India - 600017
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Mr, AJENTA
This concern has been raised with our team. Please allow us some time to get back to you.
We understand that our team got in touch with you in this regards. Please feel free to get back to us at 1800-300-44444 in case you need any further assistance.