[Resolved] Renault — car not repaired in 15 days

 
1 Review
India
 Oscar Tennyson on May 19, 2019
This is with respect to my last visit at renault divineautotech,
Jahangirpuri service centre.
I dropped my car at service centre on 4th may'19 as i was experiencing
Some issues in gear transmission.

Ever since i dropped my car there, no one paid the heed to contact me.
4 days after i tried contacting renault jahangirpuri, the lady over the call told me that my car is being
Transferred to another advisor as the previous advisor wasn't well.

Even then 5 days passed no one contacted me from the service centre
And i called the same number again, the lady over the phone again told
Me the same thing that my car is being transferred to another advisor,
And assured me that i would receive my car to the earliest.

As of now it has been 15 days, no one cares about my car, it is me who
Contact them to know the status of my car and how much more time will
It take.

I have been going to this particular service center since past 3 years
And have never witnessed such kind of misbehavior before. I finally
Resorted to write to you about this, before writing to you i lodged a
Complaint at renault.in site and there was no response from their
Side.

This experience is so underwhelming and disappointing that i doubt
That i would be able to recommend renualt to someone in future, the
Assurances that i was given at the time of purchase seems in ruins
Now.

I request you to look into this matter and get my car repaired to the earliest.

Rahul gautam
[protected]@gmail.com
Complaint marked as Resolved May 25, 2019
Do not forget to email on [email protected] and do lodge a complaint on Renault official site under category of complaint.
You will soon receive a call from Renault India and your complaint will be resolved to the earliest.

Complaint Status


[May 20, 2019] Renault customer support has been notified about the posted complaint.
Verified Support
Renault Customer Care's response, May 20, 2019
Dear Rahul,

Please check your private message and share the details for us to assist with your concern.
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    Renault - car not repaired in 15 days