[Resolved]  Renault — Complaining regarding dealer's approach towards its customers

Address:

Renault Rourkela,Chandni Complex, Panposh Rd, Dist:, Rourkela, Odisha 769004

According to the fact i moved to rourkela on 30th of march for booking renault triber rxz dual tone in rourkela renault showroom with the dealer name OM NAVDURGA MOTORS PVT LTD and i did all the paper work regarding the vehicle in rourkela bank of india. i also paid Rs 10000/- in name of booking to the dealer dtd 2.04.2021 but i was informed that the vehicle is not in the stock list of company.. i nearly waited for 4 months for my vehicle..so later on when the vehicle arrived their management carried on with their bank paperworks but for some reason due to unavaibility of local gurantor they forwarded to keonjhar branch bank of india three days ago.. so due to some personal document problems we took help of our relative and completed all banks paper works and submitted today dtd 28.07.2021..but now the manager is arguing that he has allocated the vehicle in someone elses name by rejecting our name without our consent..when my brother tried to talk it out abt the situation the manager is clearly arguing with my brother and discriminating us in name of money ..he is literally saying only for ur 10k rupees should i kept on hanging with the vehicle worth 9 lakhs ...i have nt seen this type of discrimination regarding money in any other showroom .. renault should be aware of it what is happening with its customers. if this is ur service style then i should strongly recommend other peoples not to go for ur company vehicles..u r doing pure business..customer's feelings are not of that worth to you..so its upto u now i request you to solve my case asap or i have to go for some other ways that can bring a really bad imprerssion for ur company..renault is known for service and i think u should try to abide by that and really l[isten to customers problems and sort them out.. i am clearly waiting for ur response, mobile no [protected]