[Resolved]  Renault — defective car delivered

Address:	Ludhiana, Punjab
Website:	Renault india

I bought the renault duster on 18 th august 2017 at 8 pm. On the time of delivery i could find the trouble with the ac unit of my brand new duster. 1. The switches on the ac panel mismatched their functions like - air circulation switch worked as a heater and temperature adjustment nob was not working and many. But the showroom people convinced me that i don't know to use the ac unit. I thought may be true - new technology. 2. While driving back to my home with my new car i found weird loud noice in the blower of the ac. Next day morning i went to the showroom they redirected me to the service centre. This is on 19 th august 2017. Imagine their they diagnosed that the ac unit has to be replaced and some thing has got struck in the blower. To diagnos this they open whole of my 15 hour old car. All the units everything. They found a big piece of paper in the blower, it was a renault review paper or something. This paper has to go inside when it was in the showroom. Before delivery we complained about the presence of rats in the vehicle and warned about the damage it can cause. But the showroom people royally convinced us that they will check everything before delivery. I believed their fake faces. And now the audio control behind the steering is also not working.
On 19 th whole day the service people worked on my vehicle and rectified the sound in the blower.
And assured that they will replace the ac unit in 5 days. I wonder before delivery they don't test the vehicle fitness to avoid such trouble for the customer. This a clear mistake on the sales wing of the renault showroom.
But i have lost the feeling of my new car really disappointed.
Enclosing all the pictures kindly find it and do the needful asap
And if the ac unit don't work after 6 days i will demand to replace it with a new car. Am sorry but this is the concern of one of your disappointed customer who have spend 13 lakhs of his hard work to be your proud customer.

Dr ajay
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