[Resolved] Renault — duster 2015

vasuxl

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600073

Gear shifting problem, gear get struck while shifting gear, took to omr they replaced the clutch pedal under warranty and i was unable to replicate the issue... Now i have booked appointment with there another service center power, hope the fix the issues... The issue started when i meet with accident, after taking my car to omr service center en number of times they were unable to fix the noise,, at least i had to escalate to renault and renault following was pathetic...

Now this gear issue... This service center guys make as think that "you have made a wong choice"

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Jan 12, 2018

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2017

Renault Customer Care's response Dear Customer (vasuxl),

Please check your private message and share the details for us to assist with your concern.

Verified Support

Dec 05, 2017

Renault Customer Care's response Dear Customer (vasuxl),

We understand that our team is in touch with you and assisting you in this regard.

Dec 05, 2017

Updated by vasuxl That was impressing got a call from Renault and the guy who called me really did background work on my issue, followed by the Service center call, let see how it ends or fades way... Hope for the best...

Verified Support

Dec 06, 2017

Renault Customer Care's response Dear Customer (vasuxl),

We are in further follow up with the concerned team and will update accordingly.

Dec 19, 2017

Updated by vasuxl Its been a week and Service Center ordered second set of parts for gear assambly, Thank god they did confirm there is an issue after test drive.