[Resolved]  Renault — faulty car delivered. faults identified on the first day itself.

Address:	Mumbai City, Maharashtra, 400071
Website:	www.renault.co.in

I bought a renault captur from benchmark motors mumbai and it was delivered on 6 sep 2018. On the first day itself i highlighted technical issues in the car and an email was shared on the same day with the dealer.
1. Brand new car was pulling to the left, significant pulling that results in changing lanes in a few metres
2. Car steering was experiencing a terrible kickback even on straight tar roads.
3. Music system has 3 major issues - fm frequency is terrible, sound is scratchy, and bluetooth doesn't connect properly and echo on calls is horrible
After raising these issues renault is trying cheap tactics by offering to do wheel alignment and balancing. Why will a brand new car need wheel alignment and balancing? But i allowed that. Even after this the car continues to pull to the left significantly. Now they are still avoiding the resolution and trying silly resolution like change of tyres. It's 18 oct and i am still being given a runaround.

I have been complaining constantly and no one at renault is looking at this seriously.

Every time i send an email to renault i get a templatized response stating the query has been forwarded to concerned department. Nobody seems to be concerned in the first place.

This car doesn't make me feel safe. It's not comforting me or my family. Mark my words, these are exactly what i am feeling. There is always a scare in my mind that the car is not stable, shaking and moving out of control.in a city where there is so much traffic if the car is not stable i would end up meeting with a major accident with the slightest relaxed approach while driving. I drive with my family and can't even speak a single word to the them freely without being worried about the car misbehaving. With the steering constantly turning the left i am needed to constantly hold the steering wheel firmly that it has resulted in spasms in my right forearm. I hope this is noted and you are not missing criticality of the matter.

This car is substandard and needs to be replaced.