[Resolved] Renault — Fraud with customers

Pradeepstwittes

Jun 26, 2022

Address:

Prayagraj utter Pradesh

The Renault UP showroom (Shree Grandautomotive Pvt. Ltd) had cheated with me. I had done 4 month (14th Feb 2022) ego booking for Silver Triber RXE.

However, the showroom has intentionally delayed delivery, postponed delivery date and at the last moment during delivery they gave me White Triber RXE. and simply told " lena hait to ye lo or ghar jao or wait 5-6 month". How rude the behavior of showroom guys. and their seniors not having courtesy to respond to my grievance of trailing mail.

I also raised my complaint to Renault customer care under complaint no.[protected] . but till date no positive response except pressuring me to compromise.

So I am hoping for a positive response from you and help me get the desired colour vehicle as i booked.

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Aug 6, 2022

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2022

Renault Customer Care's response We apologize for the inconvenience caused. We would like to understand what went wrong here. Kindly provide your contact number via message so our team can get in touch with you. You can also call us on our toll-free number i.e.[protected] or write to us on [protected]@renault.com.

Verified Support

Jul 01, 2022

Renault Customer Care's response Dear Customer (Pradeepstwittes),

We haven’t heard from you. Kindly help us with your contact number via message so our team can reach out to you.