[Resolved] Renault — gear lever jerk/vibration - duster petrol

Praveen Chandra BC

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I bought a duster petrol rxl in oct 2017. I started noticing jerk in gear lever (Highly noticable in 3rd and 4th gear).

1st service:
I reported the issue to the service centre (Bangalore whitefield). The service engineer promised to check the issue. When i took the car back, service advisor said they 'tightened the cables/gear lever. I noticed that the issue wasn't resolved (Couldn't go back to the service centre due to busy schedule).

2nd service:
Reported the same issue and also mentioned that this was reported in 1st service and same was not resolved.

Service advisor promised to look into it. When i came back to take the car back, service advisor (Not the same guy who attended me last time) mentioned the same thing 'tightened the cables/lever'.

The issue wasn't resolved. Hence i came back after 2 days with a complaint. The service advisor got a technician to test drive the car this time, technician mentioned there is jerk/vibration and he needs to check.

Couple of days later i get a call saying the issue has been addressed. When i checked what was done, it was mentioned that cables/lever was tightened. And also the service advisor mentioned that 'it (Jerk/vibration) is very common on duster petrol cars.

I escalated this to the service head, there was same response saying 'they drove both my car and their test drive car; same vibration is seen on both the cars'.

I do not understand as to why are the service team dealing with the issue so casually. The answers i got from all 3 people (2 service advisors and 1 service head) was same saying the jerk/vibration is common on duster petrol.

I have been driving from past 8 years and drove several others cars from hatchback to sedan to suvs, never faced this issue be it a petrol engine or a diesel engine. I am surprised about the claim that it is common in duster petrol.

Even if it common in all duster petrol cars, that is not a solution to the issue.

How do i get this issue sorted.

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Dec 22, 2018

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

Verified Support

Nov 11, 2018

Renault Customer Care's response Dear Praveen,

Please check your private message and share the details for us to assist with your concern.

Verified Support

Nov 12, 2018

Renault Customer Care's response Dear Praveen,

We understand that our team is in touch with you and assisting you in this regard.

Nov 20, 2018

Updated by Praveen Chandra BC I received a call from Renault customer support to understand the issue. And was promised that someone will get in touch with me to address the issue. Nothing so far.

Verified Support

Nov 21, 2018

Renault Customer Care's response Dear Praveen,

We understand that our dealership team has contacted you and extended the necessary support in this regard. Further, the vehicle has already been inspected thoroughly and request you not to have any apprehensions. For any further assistance, you may directly contact the dealership or call us at[protected].

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Comments

Anand Baradol

from Belgaum, Karnataka

My kwid is not starting... Battery I think ok. from 2/11/2018 please send service eingineer.Please resolve it as soon as possible and little bit noise in front wheel.

Renault Customer Care's response, Nov 15, 2018

Verified Support

Dear Anand Baradol,

We would suggest you to please visit your nearest service center and they will surely help you with your concern. Feel free to contact our toll-free number 1800-300-44444 or get back to us in case you face any issue in the interim.

Sonu Yadubansi

from Delhi, Delhi

Maine 8/8/2018 ko Renault ki kwid liya tha or abhi tak RC paper nhi mila h or company waale ko call krte h toh vo log call utha nhi rhe h.or meri gaari police ne pkr liya h or vo rc maang rhe h .gaari no h HR76E 8494.PLZ MERA RC JALDI DENE BOLIYE

Renault Customer Care's response, Nov 15, 2018

Verified Support

Dear Sonu,

We have escalated this to our service team and they will get in touch with you.

Renault Customer Care's response, Nov 21, 2018

Verified Support

Dear Sonu,

We understand that our team got in touch with you and shared the requisite information in this regard. For further assistance, you may get in touch with your nearest dealership or contact us at 1800-300-44444.