[Resolved] Renault — gear shift problem from 1st gear to 2nd gear

shaminderkaler

from Mumbai, Maharashtra

Address:

Faridabad, Haryana, 121005

Dear,

I own a renault pulse having registration no pb65 ab 8504. From past 1 year ma facing issue for gear shifting from 1st to 2nd gear. Gear shifter get struck in bumper to bumper traffic in delhi ncr. Had visited twice renault faridabad and raised the complaint but when dealer drive the car for test drive they didnt faced this issue. Since this issue arouses not much frequently and intentionally but intensity of issue is more since its feels very annoying when gear lever get struck.

Was this information helpful?

No (0)

Yes (1)

Aug 3, 2018

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2018

Renault Customer Care's response Dear Shaminder,

Please check your private message and share the details for us to assist with your concern.

Verified Support

Jun 29, 2018

Renault Customer Care's response Dear Shaminder,

We understand that our team is in touch with you and assisting you in this regard.

Verified Support

Jul 03, 2018

Renault Customer Care's response Dear Shaminder,

We confirm that the highlighted concern has been addressed and the vehicle has been delivered to you. In case of any support required please feel free to contact us at[protected]

Jul 09, 2018

Updated by shaminderkaler Dear,
Highlighted concern is been addressed but not rectified.

1) Now problem which i am facing is like once or twice in a day and it can happen anytime /anywhere, mostly in bumper to bumper traffic.Now when i visit Renault faridabad dealership they drove the car for 2 Kms, but they didn't find any issue, But i am still facing the issue.

Now got to know from many other reviews that duster also faces the same issue (gear Sticking from shifting 1-->2) and they got replaces their 1st Gear Sncros. ( Both models uses the same carryover case and gears)

2) Also my car AC trips in first gear, started blowing Hot Air in Bumper to Bumper traffic in first gear and i face this issue every year in summers. Previously dealership had updated some software to rectify this issue, but need know the why this problem exist every year ?

3) I had purchased my car on 31 Dec 2014 and had a warranty on 4 Years & 80000 Kms, but least week when i visted dealership your data shows that my extended is over on 31st May 2018 . Wanted to know How come my extended warranty dates got preponed from 31 dec 2018.

thanks
Shaminder
[protected]

Jul 12, 2018