[Resolved]  Renault — gear stuck issue in 85ps duster

Address:Ernakulam, Kerala, 683549

I bought renault duster on jan 2015 and after 20kms. I have been facing gear stuck issue from 1 st to 2. I have reported this and asc bangalore (Trident) has changed synchronizer and pedel.. After that also issue persists. I have went service centre several times for clutch bleeding and result was negative. At 57k my entire clutch assembly has chnaged under warrenty and after 500kms the issue came again.. Here i got to know that renault's clutch assembly, some parts having manufacturing issues and they replace the same under warrenty so that issue still comes after some kilometers. Renault should do some r&d on this matter and make their cars trouble free.. I had made an investigation and got around 35 dusters with same issue in kerala and karnataka. We all wanted to make a complaint at consumer complaint portal as there is no positive response from the manufacture. Surprisingly this issue is there in 2018 model duster also. Renault knows its a persisting issue and they are selling the defective cars now also.
Was this information helpful?
No (0)
Yes (0)
Oct 14, 2018
Complaint marked as Resolved 
Renault customer support has been notified about the posted complaint.
Verified Support
Sep 05, 2018
Renault Customer Care's response
Dear Mahesh Thamban,

We understand that you're facing an issue. Our concerned team will get in touch with you to support and help with your concern.
Verified Support
Sep 05, 2018
Renault Customer Care's response
Dear Mahesh Thamban,

We understand that our team is in touch with you and assisting you in this regard.
Verified Support
Sep 10, 2018
Renault Customer Care's response
Dear Mahesh Thamban,

We understand that our team has spoken to you about your concern and you shall be visiting the service center as per your convenient time. In case of any support required, please feel free to contact us at[protected].
Oct 16, 2018
Updated by Mahesh Thamban
This issue is not yet resolved. Now Car is at trident Renault for service and they are looking into the issue. Will update after receiving car.
Nov 14, 2018
Updated by Mahesh Thamban
Issue still persisting after service also...
Feb 26, 2019
Updated by Mahesh Thamban
Issue is not resolved byut complaint show resolved??
Complaint comments 

Comments

My name is Mohamed Biju. I am from Thiruvananthapuram, Kerala. I own duster RXL PH2 (2016 mdl). Registration number is KL 22 H 9961.

My issue is, the gear often get stuck in first gear. This annoying and create difficulties in city driving or when taking car from signal. Last time issue happened when I was driving with my family having small kids.
The painful part is I got this issue after driving just 15000km but still Renault could not resolve the issue!! I have done 40K service recently and they changed master cylinder also but within days I faced the issue again. Now Renault is saying issue may get resolve if entire clutch set is replaced, but I have to pay for it!!

I wonder we paid ~11 lakhs for the car and the reputed car manufacturer cannot even root cause the issue? I know this issue is there in many cars, if Renault cannot solve this issue, why are they still selling the cars?

Biju
Ph: [protected]
Renault Customer Care's response, Sep 19, 2018
Verified Support
Dear Mohamed Biju,

We would suggest you to please get in touch with your nearest dealership for better information in this regard. Feel free to contact our toll-free number 1800-300-44444 in case you need help with anything else.
This is Vinod and i am having the same gear stuck issue with my 85 ps Duster. The service centre in Bangalore changed clutch master cylinder and pedal during my last complaint and it worked perfectly fine for just 1000kms. But all of a sudden, the issue reappeared. I have again dropped the car in the authorised service centre and no concrete update till now and it has been 4 days. Why is Renault not able to figure out the exact issue and resolve it when so many Customers are facing the same issue?
Renault Customer Care's response, Feb 8, 2019
Verified Support
Dear Vinod,

Please check your private message and share the details for us to assist with your concern.
Renault Customer Care's response, Feb 18, 2019
Verified Support
Dear Vinod,

As checked, we understand that our team got in touch with you and we request you to visit the service center as per your convenient timing for further assistance. In case of any support, you may kindly contact us at 1800-300-44444.
Even I too have the same issue in Terrano, made to pay me for the clutch replacement, but the issue is not resolved.On complaining they took the vehicle kept for 10 days changed clutch pedal and some modified clutch plate for the issue.Vehicle ran for 2000 Kms and the problem started again.Both Duster and Terrano has this issues and it's better not to buy this product s again and don't allow any one in our family or friends to buy this vehicles.They are bunch of crooks and has zero regards for customer concerns
Renault Customer Care's response, Feb 28, 2019
Verified Support
Dear Gireesh,

Please check your private message and share the details for us to assist with your concern.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Renault
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    81%
    Complaints
    1529
    Pending
    200
    Resolved
    1189
    Renault Address
    ASV Ramana Towers #37-38, 4th Floor, Venkatanarayana Road, T.Nagar, Chennai, Tamil Nadu, India - 600017
    View all Renault contact information