Renault — Illegal Delivery Charges Charged by Trident Renault

Address:

Trident Renault, Yelahanka, Bangalore

Sir/ Ma'am,

I just bought a DUSTER RXS from Trident Renault in Bangalore. Despite my protests, they insisted on charging Delivery Charges to the tune of Rs.13570.

They have included registration and number plate charges very surreptitiously in this charge. But all the legitimate charges put together is only around 2500 rupees. Each time they have given a new explanation for the remaining charges - ranging from washing the car to local transport etc.

Several court verdicts have categorically stated and RTOs around the country have acknowledged that dealers cannot charge logistics charges. Now the dealer is saying that he can refund some of it, which means he was wrong to charge it in the first place.

He also says that all Renault Dealers charge this. Am I to assume that an MNC like Renault is complicit in this unethical and illegal malpractice? I have made several complaints to Renault, and each time they are passing it off to the dealer. Each day he calls me and says that he can compensate some of it or give me accessories for a portion of that money.

This entire process has been totally non-transparent and involved several moments when they have tried to pull wool over my eyes including not disclosing optional items and originally billing it. It seems to me that I cannot buy a Renault Vehicle in a reasonably honest way.

I have already everything that is due including this Delivery Charges fee of Rs. 13570. But I did warn them that I will contest it, not just for me but for all Trident Renault Customers. Surely there should be some penalty for both the manufacturer and dealer for such an unethical practice.

Thank you. Looking forward to your support in this.