Renault India — Emergency Damaged parts Replacement car no TN22 DY 2700

Address:Tamilnadu

[protected]

Hi Renault team,

Subject: Emergency Damaged parts Replacement car no TN22 DY 2700

When I took the car delivery on 5th May the km reading was 65kms. On 8th May i took my first drive to SP kovil the car ceased. The car was towed and taken to Chennai Kattu pakkam service station.
After inspection they have shared photos of puncture on the body on gear box. I have been driving 2 models of TATA cars (indica -TN07AX0573 & indigo-TN22BE 2822) for past 18 years driven more than 1.5 lakh kms. How come within 70 kms this car got damaged on 3rd day itself with a big hole on its shell. I have never seen a such a substandard material used in the manufacture of engine/gear box. How can I use the car next 1 lakh kms when it gets punctured for stones on the Road. Request to kindly replace the defective part. It will be of great value to retain the image of Renault in servicing the customers needs .

Thanking you

Yours faithfully

M. Anto Geeth Rajesh
M [protected]
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Renault customer support has been notified about the posted complaint.
Verified Support
May 14, 2021
Renault Customer Care's response
Dear Customer (Anto Geeth Rajesh),

We're forwarding your concern for further processing & will get back to you with an update on the same.
Verified Support
May 14, 2021
Renault Customer Care's response
Dear Customer (Anto Geeth Rajesh),

As checked, we understand that our team got in touch with you for your mentioned concern and extended necessary support in this regard. In case of any issue, you may get in touch with your nearest dealership or contact us at[protected].
May 14, 2021
Updated by Antomg
How can I use the car next 1 lakh kms when it gets punctured for stones on the Road. Request to kindly replace the defective part.  It will be of great value to retain the image of Renault in servicing the customers needs .
May 14, 2021
Updated by Antomg
How can I use the car next 1 lakh kms when it gets punctured for stones on the Road. Request to kindly replace the defective part.  It will be of great value to retain the image of Renault in servicing the customers needs .
Complaint comments 

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Dear Customer (Anto Geeth Rajesh),

Please share with us your contact detail via private message, so we can assist you regarding the same.
You give instruction to dealer.

How can I use the car next 1 lakh kms when it gets punctured for stones on the Road. Request to kindly replace the defective part.  It will be of great value to retain the image of Renault in servicing the customers needs .

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