[Resolved]  Renault India — faulty servicing and billing

Address:

No: 20, Rubber Valley Classic Villa,, Rubber Board P.6, Kottayam, Kerala, 686009

I own a renault scala diesel car with plate number kl 05 af 8448. Recently the engine malfunction indicator light [mil] began to come on intermittently. I took the car to the authorized service center, m/s tvs & sons at adichira, kottayam, kerala. They diagnosed the problem as the fault of "turbo boost pressure sensor." they made me order the part, and changed it on[protected] per invoice no: servkyja19006102. And i was charged rs:3440/- inclusive of labour charges. But on the same day itself, on taking delivery, i found the same problem persisting - the light coming on intermittently as before. They admitted this and requested more time to check. Now they say the ecm itself is faulty and must be changed. See [[protected] invoice servkyja[protected]]. That the problem of mil coming on as before even after the change of the spare part is admitted by renault/tvs. The change of the spare part made no change or benefit. It was faulty diagnosis [experiment] and repair. I am entitled for the refund of rs.3440/- from tvs/renault. My complaints to them remains without response. The conduct of the service personal was also left much to be desired.in the second invoice a baseless comment has been added by the service assistant to shift the fault on the customer. I can prove the same if needed. Thank you.