[Resolved] Renault — insurance related issues

 
3 Reviews
 yashwant.beeram on Jul 20, 2018
I bought Kwid car in 30th june 2017. I also faced engine issues twice. Suddenly car got stopped. When i called customer care they said to find local mechanic and start the car by the support of another car. 2 times i had to bear it. But still i suggest kiwd car when some one ask.

Actually before 2 months my car met with small accident and back dicke got bent and front very little damage. i took the car to Renault Car service center, madhapur, Hyderabad. They said that Car decki need to be replace and side mirror got damage and front side little damage etc will be done at once. so presently we don't have decki with us. So once decki comes we will call back you and will do all the other things combinely. We waited for 1 week and called them they said still pending. We waited waited but no call. Suddenly on June 29th my issurance got expired. As i want to buy insurance for 2nd year, they said they will do inspection and then they will do insurance, as i said about the issue, they said that i need to bear my own expense for damages and then they will do insurance. So in this circumstance what i will do. Can you suggest me?

Renault Car Service Centers
Address--17 To 20 & 29, Survey No.10, Parvat Nagar, Madhapur, Near Ayyappa Housing Society, Nr. Ysr Statue, Hyderabad, Telangana 500001
rh.insurance@srisrisrigroup.com
service.madhapur@renault-india.com
[protected], [protected], [protected]
Complaint marked as Resolved Aug 27, 2018

Complaint Status


[Jul 20, 2018] Renault customer support has been notified about the posted complaint.
Verified Support
Renault Customer Care's response, Jul 21, 2018
Dear Yashwant,

We strive to provide an excellent customer service. Our team has been informed about your issue. Please be assured, they will assist you further.
Verified Support
Renault Customer Care's response, Jul 27, 2018
Dear Yashwant,

We understand that our team got in touch with you and the vehicle has been delivered to you. In the case of any support required, please feel free to contact us at[protected].
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Comments

Thanks for really prompt reply.hopefully I will be saved.
The madhapur sri sri company is charging 6000 Rs for whole work. I cannot bare 6000 rs, as i already paid 17000 rs for insurance and again 10000 rs renewal. I am requesting from past 3 days through customer care support online but no one giving feedback.

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