[Resolved] Renault — kwid left side track and steering cross.

gunaseelan.B

from Melmaruvathur, Tamil Nadu

Address:

603319

3 months back i'm buy a new renault kwid in renault omr chennai. My vehicle issue is steering cross aligned from the date of purchase. After one month this issue attended by renault omr service center. After service car tracked in left side. But, service center personal told that car not tracked in left side. So, again service center person wheel aligned in front of me. Left side caster value is showing red indicator. I'm escalated this issue to mechanic he told that caster adjustment is not available in kwid. So, i'm not responsible. So, this issue is manufacturing defect issue. 10 days before this issue attended renault omr service center and told me caster adjustment is not available. So, he interchange front wheels and checked working fine. After 2 days this issue again raised. And i'm unable to drive long distance. I'm saw a video if caster not aligned correctly vehicle track in left or right side. So, clearly this issue is caster issue and manufacturing defect. After that i'm send lot of mail to renault customer care. Till now customer care no response. So, car buyers don't buy kwid. And don't waste your valuable money. Service center and customer care also sleeping.

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Dec 2, 2017

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2017

Renault Customer Care's response Dear Customer (gunaseelan.B),

We'll definitely look into this. We're forwarding your concern to our team and will get back to you on this.

Nov 05, 2017

Updated by gunaseelan.B Yesterday I had delivered my vehicle to Renault OMR Service centre, Chennai. Service Manager Informed technician to check the wheel alignment. Service manager after verifying technician report, informed me that wheel alignment is normal. Photo attached for your reference. (Alignment is not within specified range and showing in red indicator). And also informed that steering also hard. That also checked by the service manager informed me that it is also normal. I’m not satisfied and ask him to check with the other vehicle, its steering is smooth and free and not so hard like my vehicle. He informed other official thru phone about the condition that steering was hard not normal. He adviced to check the steering bug.

The technician who checked the steering bug informed us this steering is normal. I have checked other vehicles and my steering is so hard. He informed me to come on 19th Nov 17. On that day I request your concerned engineer to visit the Renault OMR Service Centre to solve my problem.

Due to steering hard and left side track, it is very difficult for me for long distance travel by using this car. Previously I have used Hyundai santro xing and not faced such a problem. I am 100 Kms away from the service centre and request you to solve the issue permanently within 2 to 3 days. In case there will be delay for servicing. Kindly arrange for standby vehicle till completion of service. For this problem I have travelled 3 times (Chennai & Tuticorin) to your showroom (Consumption of fuel and taking more leave) by using this vehicle.

Nov 06, 2017

Updated by gunaseelan.B Pl update the status.

Nov 08, 2017

Updated by gunaseelan.B 3 Months before this vehicle purchased. 3 times this issue attending by your service centre. Till now this issue not resolved. I’m very disappointed for your vehicle quality and service. My Colleagues and friends advised me to purchase maruti or Hyundai and not go for, Renault kwid as this vehicle is new and not proven model. But, I choosed Renault, because Very old and trust of this company. But, After purchase of Renault kwid my trust on your vehicle has changed.
In service centre service manager is silent for providing me standby vehicle, when my car is under service for 2 to 3 days.
Pl take this vehicle and provide me new vehicle. It is new vehicle went on continuous repair within 3 months. Nobody will accept this quality. I won’t recommend your vehicle to my friends and colleagues.

Dec 20, 2017

Updated by gunaseelan.B Till now issue not resolved.