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[Resolved]  Renault — kwid rxt token money refund

Dear sir,
I had booked a rxt (2018 model) without seeing for rs.5, 000/- with the kandivali branch of renault. On verifying the vehicle, the same was found to be a dented piece and hence the price was re-negotiated. But on the day when i had to make the full payment, my employer-company lost a huge litigation, due to which the top cadre in our company have been asked to leave on and from 31.03.2020.
In wake of this sudden and unfortunate development, i had asked to cancel the booking of the said vehicle and refund the token amount paid by me.
The renault employee, ms. Tejaswini patil also asked to provide a cancelled cheque, to which i replied that the cheque given for balance payment be considered as cancelled cheque and the amount be refunded in that account.

But there is no response post that whatsoever from any of renault employee.
Is it that the amount will not be refunded by renault?
Or please do let me know what is the hindrance?
Early response would be appreciated.

Ca milind shah
Complaint marked as Resolved Apr 17, 2020

Complaint Status

[Mar 11, 2020] Renault customer support has been notified about the posted complaint.
Verified Support
Renault Customer Care's response Mar 11, 2020 Dear Milind,

We're forwarding your concern for further processing & will get back to you with an update on the same.
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