[Resolved] Renault — Misbehaviour & harassment by dheeraj kumar employee of divine auto service centre moti nagar, new delhi | |||
This is in reference to my duster car which I sent for service to the Divine Auto Service centre at Moti Nagar, New Delhi. The car was handed over to the service centre advisor Dheeraj Kumar who has been harassing me till now. He got my cell number from the service centre and has been calling me and using derogatory, abusive and obscene language. I have made a complaint to the management of the service centre and to the Renault customer care helpline but no action has been taken against him. He first troubled me with respect to the service of my car and later started abusing me and using obscene language against me. When he came to know that I am single lady, his misbehaviour increased and the language got dirtier. He has been constantly calling me and harassing me. He even called me to the service centre late at night to take delivery of the car. I really don't know how a reputed company like Renault tolerates such employees and they have not taken any action against him. Does the company policy of Renault permit their employees to harass, misbehave, use abusive and obscene language against a single lady customer. The whole country is talking about respecting women but Renault does not subscribe to this view. Please come back to me with strict and stern action against the employee else I will have to take up the matter with the Delhi Commission for Women. Was this information helpful? | |||
Jul 25, 2017 Complaint marked as Resolved This complaint is not resolved. Renault customer support has been notified about the posted complaint. Verified Support Jun 01, 2017 Renault Customer Care's response Dear Arati Pasricha, Please check your private message and share the details for us to assist with your concern. Verified Support Jun 21, 2017 Renault Customer Care's response Dear Arati Pasricha, We've shared an update on your issue. Kindly check your private message for the details. Verified Support Jun 23, 2017 Renault Customer Care's response Dear Arati Pasricha, We've shared an update on your issue. Kindly check your private message for the details. | |||
 20 Comments | |||
Comments
As a male citizen of this country I strongly condemn such behaviour and such people who harass women should be put behind bars. It is such a shame that even in 2017 our society has such individuals and they are managing to get away after committing such crimes. Renault needs to take criminal action against such individuals.
Renault Customer Care's response, Jun 2, 2017
Verified Support
Dear Vikas,
Please be assured as we've already highlighted Arati's case to the concerned team and will get back with an update soon.
Please be assured as we've already highlighted Arati's case to the concerned team and will get back with an update soon.
I have just received a mail from the service centre with a simple apology and closing the issue. If this is how Renault addresses such serious issues then I really have to question the credibility of Renault and their commitment towards their customers. The concerned advisor used derogatory, abusive and obscene language with me and purposefully called me late at night to the service centre and instead of taking serious action against the employee the mamgament of the service centre just wants to scuttle the issue. This is definitely it acceptable.
Renault Customer Care's response, Jun 4, 2017
Verified Support
Dear Arati Pasricha,
Please be assured as we've already highlighted Arati's case to the concerned team and will get back with an update soon.
Please be assured as we've already highlighted Arati's case to the concerned team and will get back with an update soon.
Himanshu Goel 2105's reply, May 22, 2019
Hi, there is nothing that can be done more than this, because Renault is to sale at the level of Chinese products and cannot be a reliable brand in India as they don't want to be liked by users by providing genuine products and support, instead by harassing them and forcing them to use what you bought without asking them before buying it.
That person is really not worthy to be a customer care person and even his behavior being senior is still the same or more arrogant and he is still working there for company and arguing with arrogant nature despite of sharing actual information he is just trying to teach user that you do not know anything just listen what I say and agree to it.
That person is really not worthy to be a customer care person and even his behavior being senior is still the same or more arrogant and he is still working there for company and arguing with arrogant nature despite of sharing actual information he is just trying to teach user that you do not know anything just listen what I say and agree to it.
Renault needs to understand the seriousness of the problem and take strict and stern action against such individuals. It is really disappointing to note that a reputed brand like Renault is not punishing such individuals who are a menace to the society.
Renault Customer Care's response, Jun 4, 2017
Verified Support
Dear Elena Ghosh,
Please be assured as we've already highlighted Arati's case to the concerned team and will get back with an update soon.
Please be assured as we've already highlighted Arati's case to the concerned team and will get back with an update soon.
Why is the matter taking so long ?
Every where in Thug Republic customers are being robbed or Mistreated, people should be armed to deal with corporate thugs as well as street thugs.
Renault Customer Care's response, Jun 7, 2017
Verified Support
Dear Customer (Mrnn),
We always ensure that our customers have a pleasant experience with us. Please be assured as we've already highlighted Arati's case on a priority to the concerned team and will get back with an update soon.
We always ensure that our customers have a pleasant experience with us. Please be assured as we've already highlighted Arati's case on a priority to the concerned team and will get back with an update soon.
Himanshu Goel 2105's reply, May 22, 2019
If Renault assures for customers have a pleasant experience then why repeated issues occur so frequently ?
Why is this taking so long...by just saying that we'll come back with an update does not absolve you of the responsibility...we need an immediate response now... more than a week has elapsed.
Please publish the resolution provided by you. We also need to know.
Please publish the resolution provided by you.
Please publish the resolution provided.
Any idea how was this resolved?
Renault Customer Care's response, Feb 28, 2019
Verified Support
Dear Customer (vmontadka),
Please let us know if you need any assistance from our end.
Please let us know if you need any assistance from our end.
Hi, I also met that person and he is actually that kind of person who reacts in harsh manner as once mine car was given to him but later with his bad behavior I asked customer care to change my advisor. They are such people who cannot be handled and thus needs to be replaced with some genuine people as due to them genuine customer has to think to find some 3rd party service provider instead of OEM support.
Renault Customer Care's response, May 24, 2019
Verified Support
Dear Himanshu,
Please check your private message and share the details for us to assist with your concern.
Please check your private message and share the details for us to assist with your concern.
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We always ensure that our customers have a pleasant experience with us. Please be assured as we've highlighted Arati's concern on a priority basis to the concerned team and will get back with an update soon. Do let us know if you need help with anything.