[Resolved] Renault — miscommunication with the customer lost 10000 | |||||
Purchased renault kwid from hitech city outlet. The dealership has not provided proper information to me thus resulting in paying an extra 2% (10000) of charges towards rta. When spoke to the customer support and other teams, their response was not proper and the dealership started blaming the rta server for their problems and not even bothered about the customers pain. Totally rude conversation from the customer support cell and the local csm, finally offered me accessories worth 1500 which is not even 15% of my loss and they spoke as if they have no mistake from their end and as if they are doing me a favour. Totally not acceptable. Was this information helpful? | |||||
Mar 1, 2018 Complaint marked as Resolved Renault customer support has been notified about the posted complaint. Verified Support Jan 25, 2018 Renault Customer Care's response Dear Rajesh, Please check your private message and share the details for us to assist with your concern. | |||||
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ASV Ramana Towers #37-38, 4th Floor, Venkatanarayana Road, T.Nagar, Chennai, Tamil Nadu, India - 600017
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This issue is still open and I am still waiting for the company to call and get this issue resolved before people start loosing their hope on the company's service to the customers and the way customers are wrongly treated.
We understand that our team has contacted you and have extended the necessary support in this regard. For further assistance, you may get in touch with your nearest dealership.