[Resolved]  Renault — non delivery of vehicle within promised time and refund of booking amount

Hi, i have booked renault kwid rxt amt silver color on 21-apr-2018 from anamallais motors private limited, coimbatore. The car was supposed to be delivered on 09-may-2018. We did not get correct updates on the status of the car. On 11-may-2018, the salesperson called me and said that the car is being transported from the factory to coimbatore and would reach by 14-may-2018. We did not get any further updates later. On 16-may-2018, we visited the showroom to know the status of the vehicle. The same salesperson was there and he told us that the vehicle is in pdi. When we spoke with the manager, he said that the vehicle is still in the factory. We got different information from the people. We could not believe them and we cancelled the booking. It is a big disappointment for us and also waste of time, and money for us. It is one of the worst customer service that we received.
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May 28, 2018
Complaint marked as Resolved 
I got call from the Renault customer care and they were very prompt I'm resolving the issue. Car showroom dealers make false promises and customers have to suffer. Also, this brings bad reputation to the car manufacturer. Thanks for the Renault customer care once again for resolving the issue.
Renault customer support has been notified about the posted complaint.
May 16, 2018
Updated by rbvummadi
I cancelled the booking on 16-May-2018 and did not receive the booking amount yet.
Verified Support
May 17, 2018
Renault Customer Care's response
Dear Customer (rbvummadi),

Please check your private message and share the details for us to assist with your concern.
May 17, 2018
Updated by rbvummadi
Shared the requested details.
Verified Support
May 18, 2018
Renault Customer Care's response
Dear Customer (rbvummadi),

We understand that our team is in touch with you and assisting you in this regard.
Verified Support
May 20, 2018
Renault Customer Care's response
Dear Customer (rbvummadi),

We understand that our team had contacted you and provided necessary assistance on your reported concern. In case of any support required please feel free to contact us at[protected].
May 26, 2018
Updated by rbvummadi
Hi,

I got a call and email message that my booking amount will be refunded by 25-May-2018. But, I did not get it yet. Please do the needful. Thanks.

Regards,
Ramesh
Verified Support
May 27, 2018
Renault Customer Care's response
Dear Customer (rbvummadi),

We are again checking with the concerned team regarding this issue. Kindly allow us some time to get back with an update.
Verified Support
May 28, 2018
Renault Customer Care's response
Dear Customer (rbvummadi),

Our team tried to connect with you but were unable to reach you. Further, we understand that the highlighted concern has been resolved. In case of any support required please feel free to contact us at[protected].
May 28, 2018
Updated by rbvummadi
Hi,

I received the check from the dealer. Thanks.

Regards,
Ramesh
Verified Support
Jun 03, 2018
Renault Customer Care's response
Dear Customer (rbvummadi),

Thanks for the acknowledgment. Have a nice day! :)
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