[Resolved] Renault — over emission of pollution

sonam1211

from Delhi, Delhi

Address:

New Delhi, Delhi, 110059

I have to highlight a serious issue which has come up in my car where i am unable to get puc certificate as the emission is exceeding the limit authorized by government of india.
Puc guys has warned us to get it rectified else car will be seized due over emission of pollution.
Car was sent 3 times to mayapuri (New delhi) service center but after week of diagnose (Which they say, are going through) when we got puc check again it had same number on emission which is not acceptable by authorities.
Now, they have provided us with 3 months pollution certificate, and said we will get back to you soon.
My car is just 1 year old, with regular service by authorized service center and as per puc engineer the emission is high and it accelerates high as well. I would like someone to call me and take more details if needed.

Pfb the attached photograph of certificate, and rejection slip as well.

I want it to be rectified, or replacement for the same (If possible), as its being only 1 year of the purchase and 1st year pollution certificate is from company side.

+2 photos

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Dec 18, 2018

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

Verified Support

Oct 29, 2018

Renault Customer Care's response Dear Sonam,

Please check your private message and shared the details for us to assist with your concern.

Oct 31, 2018

Updated by sonam1211 i didn't receive any response from the service center, as they said they'll get back by Tuesday after discussing with the engineers, as this type of issue has come across the first time of their journey, thus it may be possible there is some manufacturer default which they are not able to rectify.

Kindly, look into the matter get back to me as soon as possible with some positive response .

Oct 31, 2018

Updated by sonam1211 Dear Team,
Since I have not received any update on the above issue with my car, I have filed consumer complaint please find consumer complaint docket number:989399.

I hope now somebody will call me and provide me with fake promises.

Verified Support

Nov 02, 2018

Renault Customer Care's response Dear Sonam,

We request you to please allow us some time to get back to you with an update on this. Our team is looking into it.

Nov 02, 2018

Updated by sonam1211 how much time you people will take to consider it to be important, may be it is not for you people, but for us it is very important coz we have paid for a faulty product

Verified Support

Nov 03, 2018

Renault Customer Care's response Dear Sonam,

Our team is working on your issue to resolve it at the earliest.

Nov 03, 2018

Updated by sonam1211 Waiting for response.

Verified Support

Nov 03, 2018

Renault Customer Care's response Dear Sonam,

We will get back to you.

Nov 03, 2018

Updated by sonam1211 Waiting..

Verified Support

Nov 14, 2018

Renault Customer Care's response Dear Sonam,

As checked, we understand that our team has contacted you regarding your concern and extended the necessary support in this regard. Further, the service team is already in touch with you and is assisting you towards the resolution. In case of any support, you may kindly contact us at[protected].

Nov 14, 2018

Updated by sonam1211 no one get back to us after 3rd nov

Nov 20, 2018

Updated by sonam1211 worst service experience with renault, after so many conversation with different modes, renault is not able to provide the solution even after discussing with their engineer(as they said our engineer will come and we'll discuss the problem occurring) but no response. and now m sure they will never get back, as they do not have any thing to say about the things going on.