[Resolved]  Renault — poor car service

Address:

Coimbatore, Tamil Nadu

Hi, I own a Kwid TN37DA 1486 and fixed an appointment to pickup my car for service on 5th April morning. I made the booking 2 days before and asked to deliver the car on the same day.

They picked up the car only by 11 o clock and then no information from the service auditors till I call them in the evening. Till then they had not fixed a service supervisor for my car and they assured to deliver my car on 6th April. Then no news... Evening they are saying they cannot complete the work and deliver the car on Monday ie, 8th April.

On 8th around 11 o clock the suprvisor informed me that all the works are complete and ready for delivery. but after that I keep trying the persons and no body attend and if attend, they adviced, they will check and call me back. and finally they didn't delivered / dropped my car today on 8th. The car which was ready for delivery by 11 o clock morning is not delivered till 8 pm. They dont even bother to inform me their inability to deliver or ask me to come and pickup or any thing.

They are saying mere reasons for the delay in service and delivery... they dont have technicians, they dont have supervisors, they dont have auditors, they dont have drivers, etc...

Realy shame on renault for such a worse customer service ...