[Resolved] Renault — Poor maintenance support by Crystal Dealer of Gaziabad

Comdt Siddharth Mishra

from Noida, Uttar Pradesh

Address:

Ghaziabad, Uttar Pradesh, 201001

I am owner of Lodgy world edition purchased on 30 Dec 2016, Chasis no MEEJSRWHG6007202, engine E038813, I have arrived to date 04 Feb 17 after pre booking a week back for my first free service, I have encountered following issues
Person appointed Gaurav has nil knowledge about product
Person not able to explain quantum of work envisaged in first service
He initial informed me that no cleaning and washing possible due to defective machine, however when I checked inside the machine was working
It gives me shock that a reputed product like Renault has recruited person who don't take care of their customers
An early reply and action taken will be appreciated

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Mar 9, 2017

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2017

Renault Customer Care's response Hi Comdt Siddharth Mishra, kindly share your contact details and our team shall get in touch with you shortly.