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[Resolved]  Renault — poor product and pathetic service - gear assembly issue of new duster amt

Address:Ghaziabad, Uttar Pradesh, 201014
Website:www.renault.co.in

Purchased duster amt in december 2017. Within 10 month the key feature i. E., automatic gear shift, for what i had bought this car for, broke down and my car came to stand still.

I took it to renault gurgaon, atul kataria chowk service center and they took 3 days to diagnose the exact issue. Despite confirmation from the staff the car is not repaired even after 13 days from dropping the car at service station. Yet renault gurgaon have no idea how many more days it will take to fix the matter.

I do not want this to be fixed anymore, instead i need replacement of this car with a new car. I had not paid for a machine that becomes faulty within few months after buying.

Let me know how to proceed further.
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Dec 22, 2018
Complaint marked as Resolved 
Renault customer support has been notified about the posted complaint.
Verified Support
Nov 12, 2018
Renault Customer Care's response Dear Sundeep,

Your issue has been forwarded to our resolution team. Kindly allow us some time and we will contact you in this regard.
Verified Support
Nov 21, 2018
Renault Customer Care's response Dear Sundeep,

We understand that our team has shared requisite information regarding the parts availability and vehicle delivery. In case of any support required, please feel free to contact the dealership directly or call us at[protected].
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Comments

Dear Sir,

i have Purchased New Car renault duster RXZ, at 21 may 2017 my car running at good road but due to tyers poor quality my car tyers rubbed after running 11000 Km Please Look into a matter ...
Reply
Renault Customer Care's response, Nov 21, 2018
Verified Support
Dear Guru Bhagat Singh,

We request you to kindly get in touch with your nearest dealer in this regard. Please follow the given link to know your nearest dealer, http://bit.ly/1BPtIXx
Feel free to contact our toll-free number 1800-300-44444 for any further assistance.

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