[Resolved]  Renault — Poor service support by renault authorised service

Address:Bharuch, Gujarat, 393001

Dear sir,

I bought renault duster 110 psi last november 2015 (about 8 months ago) from nanavati renault motors bharuch gujarat.

My vehicle number is gj - 16 bk 3996.

Last month my vehicle met with an accident in surat due to which it had to be sent for repair. for which i contacted nanavati motors bharuch and they picked up the vehicle on next day. after that my ordeal started.

1) i was told to collect my vehicle from their surat service centre which is about 90 kms away from my residence, in a far flung and remote area not accessible by public transport.

2) the repairs took about 14 days, which were certainly on the higher side, as the damages were not substantial.

3) during these 14 days no one from the company bothered to inform me when my vehicle would be ready.

4) i travelled about 90 kms. to get delivery of the vehicle, and even though i had informed them early morning that i will be coming to receive the vehicle, they did not provide me any bill for the repair amount, as their"computer was not working for the whole day."

5) all the attachments of reverse sensors and back camera were removed supposedly to fit the back bumper but never re installed, on asking they say that they wont refit it as they have not installed it.

6) from the day i have bought the duster home, it is behaving very badly, the whole vehicle starts jumping and the ride quality has deteriorated very fast.

7) the vehicle is touching the ground even when the smallest bumpers are negotiated, this was never so earlier.

Kindly solve my vehicle problems at the earliest, as i am very depressed with the whole episode post servicing.

I have high hopes for my duster and i had bought it with great faith and after reading plenty of favourable reviews everywhere.

I request you to please help me solve the whole problem asap.

Akash chhabra
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Aug 6, 2021
Complaint marked as Resolved 
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Hi chhabra akash, kindly share your contact details and our team shall get in touch with you shortly.
Hi Akash, We tried to speak with you personally on your number. However, the same was not answered. We request you to provide your any alternate number along with the feasible timings which will assist us to get the needful done.

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