[Resolved]  Renault — product quality complaint

Address:Mundayad - Kakkad Rd, Athirakam, Puzhathi, Kerala 670005, 671326

I bought a renault kwid car in 2015 december and also i purchased extended warranty for two years so my my car is warrantied till 2019 december.
I went for my routine service today at kannur service center and my adviser mentioned me my cars silencer is broken, again the entire clutch unit is faulty again they said my car crashed some where and there is an engine oil leakage and i then realized there was no engine guard for my car. So all together a bill of rs 25000, so they explained none of the product comes under extended warranty so now my question is, is this the quality of a product, my car just covered 35000 kms if it has covered like lakhs of kilometer we could say that may be due to wear and tear but just 35000 kms so this is a manufacturing defect. I really need your support and advice in this as a valuable customer i need to get this problem sorted and i am not liable to pay this much huge amount as i am on warranty period.
Was this information helpful?
No (0)
Yes (0)
Nov 5, 2019
Complaint marked as Resolved 
Renault customer support has been notified about the posted complaint.
Verified Support
Oct 01, 2019
Renault Customer Care's response
Dear Customer (peppe),

Please check your private message and share the details for us to assist with your concern.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Renault
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    81%
    Complaints
    1529
    Pending
    200
    Resolved
    1189
    Renault Address
    ASV Ramana Towers #37-38, 4th Floor, Venkatanarayana Road, T.Nagar, Chennai, Tamil Nadu, India - 600017
    View all Renault contact information